Returns & Exchanges

At TENZO, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. Please ensure all products are returned in their original packaging and in unassembled condition to qualify for processing.

1

Initiate Your Request

Log into your account portal or visit our returns center with your order number and email address to start the process.

2

Prepare the Package

Carefully repack your items in their original boxes, ensuring all hardware and assembly instructions are included.

3

Affix Shipping Label

Download and print your prepaid return shipping label from your email and securely attach it to the outside of the package.

4

Receive Your Refund

Once our warehouse inspects the returned furniture, your refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing